Terms

Last updated: October 8, 2026

These terms cover gosos.ai and the SOS AI service. SOS AI is run by Outbound SOS in Kelowna, British Columbia, Canada. Visiting the site or engaging SOS AI means agreeing to them. If a signed engagement agreement says something different on a particular point, the signed agreement applies to that point. How information is handled is covered in the Privacy Policy and on the Your Data page.

1. This website

The content on gosos.ai, including the text, design, photography and the SOS AI name and marks, belongs to Outbound SOS or its licensors. You are welcome to read it and share links to it. Please do not copy it or present it as your own.

The site is information, not an offer, a quote or a promise of results. Anything binding is what is signed off or signed. The site is provided as it is, and SOS AI does not guarantee it will always be available or error free.

Some links leave this site, including forms (HubSpot), booking (Calendly) and the podcast (Substack). Those are run by other companies under their own terms, and SOS AI is not responsible for them.

2. The service and sign-off

SOS AI sets up AI agents and automations that run through the customer's own apps and systems, and helps the customer find where margin is being lost and recover it.

Before anything that earns a fee starts, SOS AI asks the customer to sign off on the fee for it. Signing off commits the customer to the agreed fee on that work. A recurring automation is signed off once, before it starts, covering its fee and its guardrails. Larger calls inside it get their own sign-off. Nothing changes in the customer's own systems until a person at the customer signs off.

3. Advice and AI output

Everything SOS AI provides, whether from a person or an AI model, is advice and recommendations. It is not legal, tax, accounting or financial advice, and it is not legally binding on anyone. AI output can be incomplete or wrong, which is why a person signs off before anything happens. The customer decides what to act on and is responsible for those decisions.

The service is provided as is. SOS AI does not take on liability for the advice it gives or for the results of acting on it.

4. What SOS AI asks of customers

The service works best when both sides do their part. SOS AI asks customers to:

• Have the authority to connect the systems and share the information they connect, and to name the people who can sign off.
• Keep the people they name as approvers up to date.
• Use the service lawfully.

5. Fees

These words have a specific meaning in this section:

• Fee-eligible work is any deal, project, transaction or always-on system the customer has signed off with a fee. Each transaction an always-on system produces is fee-eligible work.
• Settled margin is the margin from fee-eligible work that has actually been earned and paid.
• Fee is the percentage agreed at sign-off, applied to settled margin.
• Tracking period is the 12 months after the fee-eligible work is completed.

The fee is earned on margin that settles during the tracking period. The percentage is fixed at sign-off. The dollar amount follows the margin that actually settles, so if the result is lower than the estimate, the fee is lower by the same proportion. If the result is higher, the fee follows it up.

Fees are paid as set out in the customer's engagement configuration, which sets the percentage, timing and method of payment. Both sides are bound by those payment terms until every fee earned under them has been paid. Fees on margin that settles within a tracking period can fall due for up to a further 12 months after that period ends.

A fee is never negative. Costs and results depend on many things neither side fully controls, such as suppliers, timing, regulation and the market. So SOS AI does not take on the financial result of a customer's project, including whether it finishes on time or on budget, and does not pay or credit anything back if a project settles with no margin or at a loss. In that case no fee is due on it.

Usage credits prepay use of the SOS AI service, at rates the customer approves first. Money paid for credits also counts against fees owed, dollar for dollar and once only, and any unapplied offset carries forward. Credits are not transferable, and are not refundable except where the law requires.

6. Good faith and full disclosure

Fee agreements are made in good faith on both sides. SOS AI commits to give its honest best advice. The customer is expected to take every reasonable step to carry out its own part of the work, so the estimated margin has a fair chance of being realized, and to collect what it is owed on fee-eligible transactions.

A fair fee depends on a clear picture of the deal. The customer shares the information that bears on the fee, and keeps sharing it as things change, such as changes to price, scope, cost, timing or payment. Information that surfaces later is simply taken into account, and the fee is adjusted to match, whether that moves it up or down. Leaving out information that would have changed the fee is a breach of these terms.

7. Customer data

Customer data stays the customer's. SOS AI processes it only to deliver the service to that customer. The customer can ask at any time for a full export, and for deletion. SOS AI keeps the records of fee-eligible work that it needs to reconcile and collect fees, such as sign-offs, fee percentages and settled margin, until those fees are settled.

SOS AI keeps information confidential (except as the Privacy Policy describes or the law requires), protects it with reasonable security, and tells the customer as soon as feasible if a security incident exposes it.

8. Company and contact profiles

The service includes profiles of companies and the people who work at them, described in section 3 of the Privacy Policy. Customers use them to find and reach the right person for lawful business purposes. Customers follow the anti-spam and privacy laws that apply to them, including Canada's anti-spam law (CASL), and do not resell the profiles. When a person asks to be removed, SOS AI stops showing their profile.

9. Third-party services

The service runs alongside services from other companies, such as Slack and AI model providers. Those services have their own terms, and the customer's use of them is under those terms. SOS AI is not responsible for their outages or changes.

10. Limits on liability

To the fullest extent the law allows, SOS AI's total liability to a customer for any claim is limited to the fees paid and payable for fee-eligible work completed, plus usage credits purchased, in the 12 months before the claim arose. Neither side is liable to the other for indirect or consequential loss, including lost profits or lost opportunity. This section does not reduce what the customer owes in fees.

Nothing in these terms limits liability that the law does not allow to be limited.

11. Ending the relationship

Either side can end the relationship with 30 days written notice, sent to the address below or to the contact details in the engagement agreement. On request, SOS AI provides a full export of the customer's data and then deletes it.

Ending does not end fees on work already signed off. The tracking period for that work runs its full 12 months, and fees earned in it remain payable under the payment terms in section 5. To make sure that reconciliation is fair for both sides, the customer commits to an account review within those 12 months, covering the margin-generating activity that happened before the end date. SOS AI will arrange it with the customer.

12. Governing law

The laws of British Columbia and the federal laws of Canada that apply there govern these terms. The courts of British Columbia have jurisdiction over any dispute.

13. Changes to these terms

SOS AI updates these terms as the service changes. The date at the top shows the latest version. A change does not alter a fee already agreed at sign-off.

14. Contact

Outbound SOS
304-3030 Pandosy St, Kelowna, BC V1Y 0C4, Canada
Questions about these terms: book a time with SOS AI
Privacy questions: privacy@gosos.ai